PetroSkills is committed to providing course participant and reference subscriber users with an exceptional online reference experience via our PetroCore Reference solution.

The following Getting Started Guides provide you with brief, step-by-step instructions on how to perform commonly-used functions. PetroSkills will publish updated or new guides with each product release, as applicable.

Getting Started with PetroCore Reference

1. Logging In
2. Understanding Your Dashboard
3. Editing Your Profile
4. Resetting Lost or Forgotten Password
5. Changing Password
6. Logging Out

Accessing Your Course Materials

1. Finding Course Materials on Your Reference Dashboard
2. Understanding a Course Dashboard
3. Viewing a Course Manual
4. Viewing Course Slides
5. Accessing Supplementary Course Materials

Keeping Track of Your Reference Materials

1. Creating and Managing Bookmarks
2. Creating and Managing Notes

Technical Support Contact Information

Whether you are accessing the system as a PetroCore Reference subscriber or a PetroSkills course participant, PetroCore Reference is supported by PetroSkills’ technical support team at no additional charge¹. Contact information and support hours are highlighted below.

Global Support

Support Email: support@petroskills.com
Support Phone: 1-800-762-1355 ext. 227 (toll-free, in North America only) or 1-780-463-6365 ext. 227

PetroSkills’ technical support team may be accessed by phone between 7:30 A.M. and 5:30 P.M. MST, Monday through Friday.

Middle East Support

PetroSkills also maintains a dedicated technical support team for those PetroCore Reference subscribers or PetroSkills course participants accessing the system from the Middle East region.

Support Email: middleeast@petroskills.com
Support Phone: +973-1779-4676

PetroSkills' Middle East technical support team may be accessed by phone between 8 A.M. and 5 P.M. Saudi Arabia time, Saturday to Wednesday.

To help ensure prompt resolution of any technical issue, please be at your computer and be prepared to provide the following information when you call:

• The type of computer hardware you are using
• The software version numbers of your operating system (e.g. Windows 7) and web browser (e.g. Internet Explorer 8)
• The exact wording of any error messages that appear on your screen
• What you were doing when the problem occurred
• How you attempted to solve the problem, if at all

1. Please note: You must be a registered PetroCore Reference subscriber (or PetroSkills course participant) to access PetroSkills technical support services for this product. PetroSkills technical support services are subject to PetroSkills terms and conditions in place at the time the service is used.